Do I need to wait until the money has reached my account before I ship my sold item?

Once a sale is confirmed, it means the money leaves the account of the buyer and goes to Stripe (the system we use for processing payments). Stripe then connects the buyer and the seller's accounts and sends the money to you. For the first time around this can take up to 10 working days. After your first sale, you will be paid faster.

Once a sale is confirmed, you can go ahead and ship your item or get it collected because this means that the money is already with Stripe and on its way to you.

The email notification you receive called Sale confirmation is proof that the buyer has paid for your item

We encourage you to ship your items within 24-48 hours after confirmation of sale.